Build your agent

Knowledge base

Attach documents and product knowledge so the agent can answer grounded questions.

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Build your agent8 min
1

Open Knowledge base

Open the agent builder and choose the agent you want to update.

2

Configure the required details

Tune persona, prompts, voice, knowledge, and tool access for the target workflow.

3

Test and verify

Run test conversations that include silence, interruption, unclear answers, and handoff requests.