Build your agent

Configure your agent

Set the persona, objective, prompt, transfer rules, and collection fields for an agent.

Back to documentation
Build your agent9 min
1

Open Configure your agent

Open the agent builder and choose the agent you want to update.

2

Configure the required details

Tune persona, prompts, voice, knowledge, and tool access for the target workflow.

3

Test and verify

Run test conversations that include silence, interruption, unclear answers, and handoff requests.